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Hello, I'm
Christian Naupert

Service Delivery Manager / Team Lead

Skills

Skills

Trial. Error. Learn. Improve. Repeat. After more than years in IT, I’ve learned one thing:
there’s always a smart way to get things done - and I like finding it.

Microsoft 365

years of experience

Microsoft Azure

years of experience

macOS / Windows

Working with OS since childhood. And still curious

Hosting & Cloud

years of experience

End-User Support

years of experience

Infrastructure Expertise

years of experience

Managing Projects

years of experience

Entra ID / Endpoint

years of experience

Soft Skills / Mental Strength

Knowledge is great - but only if you can actually use it when it matters.

  • Collaborative
  • Resilient
  • Prioritisation
  • Quality-driven
  • Detail-oriented
  • Decision-making
  • Structured & organised
  • Empathetic leader
  • Agile mindset
  • Hands-on
  • Reliable & accountable
  • Clear communicator

Languages

Working across different cultures and countries has shaped my language skills.

German, native (C2)
English, experienced (B1/B2)
Italian, currently attending a language course
Russian, school level

Experience

years and counting

You can add value to past stupidities in the balance sheet by booking them as experiences today and making a profit from them later.

BISON Schweiz AG

System Engineer

2026
As a System Engineer at Bison Schweiz AG, I support and maintain client and infrastructure environments within the Field Services team. My role focuses on reliable operations, incident and service request handling, and the implementation of rollouts and technical projects.

I work with core enterprise tools such as Active Directory, SCCM, and remote support platforms, ensuring stable systems, efficient processes, and practical solutions for end users across multiple locations.

PAQ IT Solutions ltd

Service Delivery &
Senior Project
Manager

2024-2025
As a Senior Project Manager at PaqIT, I lead IT projects from planning to implementation, ensuring they are delivered on time, within budget, and to the highest standard. I coordinate the deployment of new IT solutions, collaborate closely with clients and technical teams, and optimise processes for an efficient IT infrastructure.

Additionally, as Head of Service Desk, I am responsible for the strategic and operational management of IT support services. I ensure seamless service delivery, continuous improvement of IT processes, and effective support for both end users and businesses.

UMB AG

System Engineer

2023 - 2024
As a member of the field service, it was my responsibility to ensure that operations at the customer's site were not restricted and, if they were, that a future-oriented solution was presented promptly. From Azure to SCCM. From individual incidents to problem detection. From M365 to Workspace. At times I was also given smaller projects. It was a great time. Thanks to my expertise, I was also part of the Azure Competence Team and the Exchange Competence Team, where I contributed to the development of scalable and efficient solutions.
APEX selected GmbH

Project Manager
System Engineer

subsidiary of INVASION GmbH
2020 - 2022
My technical know-how is unbeatable. INVASION also relied on that. During my time there, the inventory was structured and listed and permanently maintained and monitored. The event can only be a success if the technology is up to par. The innovations could not be missing either.
INVASION GmbH

Project Manager
System Engineer

2017 - 2019
My technical know-how is unbeatable. INVASION also relied on that. During my time there, the inventory was structured and listed and permanently maintained and monitored. The event can only be a success if the technology is up to par. The innovations could not be missing either.
sportsemotion AG

IT Support / Technician

2016
As an employee (100%), I worked for sportsemotion, a FIFA partner, at various sporting events throughout Europe, especially at matches in the UEFA Champions League and the UEFA Europa League. On site in the stadiums, I looked after the video boards and made sure that the sponsors and their products were always optimally present. A great challenge!
CP9 AG

technical Assistant

2015 - 2016
My job at CP9 advanced marketing solutions AG was to prepare and implement the two Christkindli markets in Zurich and Lucerne. Checking technical devices, repairing them and ensuring that the planning is adhered to on site. Supervise and direct construction work.
ledmieten.com AG

Project Manager
System Engineer

subsidiary Team Simnis AG
2013 - 2015
As an employee (100%), I worked for sportsemotion, a FIFA partner, at various sporting events throughout Europe, especially at matches in the UEFA Champions League and the UEFA Europa League. On site in the stadiums, I looked after the video boards and made sure that the sponsors and their products were always optimally present. A great challenge!
Team Simnis AG

Event &
System Engineer

2011 - 2012
Employed as a groom, I later set up video walls at tournaments & dismantled and cared for. To put equestrian tournaments in a better light, I animated sponsor logos using Adobe AfterEffects.
Pestalozzi Consulting Group

Trainee

2010 - 2011
My first destination in Switzerland led me to the Pestalozzi Consulting Group (PCG) in Islikon. There I acquired the basics in archiving and accounting and later helped out as a salesman in a branch as part of the integration of a clothing chain.
B.A.J. Magdeburg e.V.

social gap year

2005 - 2010
My main tasks in the association were maintaining the IT on site and running various courses. I did math tutoring and prepared prospective career starters with the best possible application and a profitable job interview. In the morning I helped in the kitchen for the lunch canteen.

Education

My Way

Education is life in the sense of great spirits with the purpose of great goals.
- Friedrich Wilhelm Nietzsche

Hans Schellheimer
Sports Secondary School

Graduation Year

2004
I completed my final school year at the Hans Schellheimer Sports Secondary School, where the programme combined academic education with a strong focus on athletic development. The school encouraged discipline, resilience and performance culture - qualities that have continued to shape my professional mindset. I successfully graduated there and transitioned into my professional career shortly afterwards.
Albert Einstein
Grammar School

Germany

1998 - 2003
At the Albert Einstein Grammar School in Magdeburg, I pursued a broad academic curriculum and also took part in additional elective courses beyond the standard programme. These included art, architecture, IT and introductory web development (HTML/CSS). This mix of creative and technical subjects helped shape my curiosity for technology, design and problem-solving at an early stage.
Milchweg
Secondary School

Germany

1996 - 1998
Before transferring to grammar school, I attended Milchweg Secondary School for two years. At that time, the German school system (which can vary by federal state and even change year-to-year) made my pathway into grammar school uncertain for a while. Because of this, I continued my education at Milchweg until the situation was clarified - and from 7th grade onwards I moved to a grammar school.

Although this wasn’t the classic straight-line school path, it gave me resilience, adaptability and a good sense of perspective on how different education systems can work.

Makarenko
Primary School

Germany

1992 - 1996
I began my education at Makarenko Primary School, where I completed my first years of schooling. It was a classic primary school environment - the place where I learned the basics, made my first friendships and developed my early interest in technology and creativity that would later shape my career path.

Video CV

Experience is tailor-made. It only fits those who make it.

A person's wisdom is measured not by their experience, but by their ability to gain experience.

Christian Naupert

creative.
innovative.
collaborative.
structured.